Terms and Conditions

BAR Model Terms & Conditions – Liability version OCTOBER 2019
BAR Model Terms and Conditions
LIABILITY
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Introduction
These conditions explain the rights, obligations, and responsibilities of all parties to this
Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’
means the Remover. For the purposes of this Agreement an item is defined as the entire
contents of a box, parcel, package, carton, or similar container, and any other object or thing
that is moved, handled or stored by us. These terms and conditions can be varied or amended
subject to prior written agreement.
In Clauses 4, 9, 10, 11 and 12 We set out Our liability to You for loss and damage
to Your goods. Please read these clauses carefully.
1. Our Quotation
1.1 Our quotation, unless otherwise stated, does not include customs duties port charges
including (but not limited to) demurrage and inspections or any fees or taxes payable
to government bodies or agencies. For the price quoted We agree to accept liability
for loss or damage to Your goods and premises subject to clauses 2.2, 3.2, 5.2, 5.3
and the provisions of Clauses 4, 9, 10, 11 and 12.
1.2 Our Quotation is valid for twenty-eight days from the date of issue. Unless already
included in Our Quotation, additional charges will apply in the following
circumstances:
1.2.1 If the work does not commence within twenty-eight days of acceptance;
1.2.2 Where We have given You a price including redelivery from store within our
Quotation and the re-delivery from store has not taken place within six months
from the date of the issue of the quotation;
1.2.3 Our costs change because of currency fluctuations, changes in taxation,
freight, fuel, ferry or toll charges beyond our control.
1.2.4 The work is carried out on a Saturday, Sunday, or Public Holiday or outside
normal hours (08.00-18.00hrs) at Your request.
1.2.5 We have to collect or deliver goods at Your request above the ground floor
and first upper floor.
1.2.6 If You or Your agents request collection or access to Your goods whilst they
are in store;
1.2.7 We supply any additional services, including moving or storing extra goods
(these conditions apply to such work). This may include (but is not limited to)
situations in which it becomes apparent when We collect Your goods that
there are additional items, goods or other load, of which We were not
BAR Model Terms & Conditions – Liability version OCTOBER 2019
informed when We provided Our quote and which was not, therefore, included
in the quote.
1.2.8 The entrance or exit to the premises, stairs, lifts, or doorways are inadequate
for free movement of the goods without mechanical equipment or structural
alteration, or the approach, road or drive is unsuitable for our vehicles and/or
containers to load and/or unload within 20 metres of the doorway.
1.2.9 We have to pay parking or other fees or charges (including fines where you
have not arranged agreed suspension of parking restrictions) in order to carry
out services on Your behalf. For the purpose of this Agreement parking fines
for illegal parking, caused by Our negligence, are not fees or charges and You
are not responsible for paying them;
1.2.10 There are delays or events outside our reasonable control which increase or
extend the resources or time allowed to complete the agreed work.
1.2.11 We agree in writing to increase Our limit of liability set out in Clause 9.1.1
prior to the work commencing;
1.2.12 We have to pay operational charges in order to carry out the services, which
may be brought in at any time by the law and amended at any time by the
law. Such operational charges may include (but are not limited to) Low
Emission Zone (LEZ) charges and congestion charges.
1.3 You agree to pay any reasonable charges arising from the above circumstances.
2. Work not included in the quotation
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble furniture of any kind
2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings
or equipment.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft, unless properly lit and floored and safe access is
provided.
2.1.5 Move or store any items excluded under Clause 5.
2.1.6 Dismantle or assemble garden furniture and equipment including, but not
limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and
satellite dishes, or move paving slabs, planters and the like.
2.2 Our staff are not authorised or qualified to carry out such work. We recommend that
a properly qualified person is separately employed by You to carry out these services.
3. Your responsibility
3.1 You agree to:
3.1.1 Advise Us in writing of the value of the goods being removed and/or stored
prior to the work commencing. If it is established that the value of the goods
removed or stored exceeds the value You have stated Our liability under clause
9.1 will be reduced to reflect the proportion that Your declared value bears to
their actual value.
3.1.2 Obtain at Your own expense, all documents, permits, permissions, licences,
customs documents necessary for the removal to be completed.
3.1.3 Pay for any parking or meter suspension charges incurred by Us in carrying
out the work.
3.1.4 Be present or represented throughout the collection and delivery of the
removal.
3.1.5 Ensure that inventories, receipts, waybills, job sheets or other relevant
documents are signed by You or Your authorised representative as
confirmation of collection or delivery of goods.
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3.1.6 Take all reasonable steps to ensure that nothing that should be removed is
left behind and nothing is taken away in error.
3.1.7 Arrange proper protection for goods left in unoccupied or unattended
premises, or where other people such as (but not limited to) tenants or
workmen are, or will be present.
3.1.8 Prepare adequately and stabilize all appliances or electronic equipment prior
to their removal.
3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are
not responsible for the contents.
3.1.10 Ensure that all domestic and garden appliances, including but not limited to
washing machines, dish washers, hose pipes, petrol lawn mowers are clean
and dry and have no residual fluid left in them;
3.1.11 Provide Us with a correct and up to date contact address and telephone
number during removal transit and/or storage of goods.
3.1.12 Arrange appropriate transport, storage or disposal of goods listed in clause 5
3.2 Other than by reason of Our negligence or breach of contract, We will not be liable
for any loss or damage, costs or additional charges that may arise from failure to
discharge these responsibilities.
4. Our responsibility
4.1 It is Our responsibility to deliver Your goods to You, or produce them for Your
collection, undamaged. By “undamaged” we mean in the same condition as they were
in at the time when they were packed or otherwise made ready for transportation
and/ or storage.
4.2 In the event that We have undertaken to pack the goods, or otherwise make them
ready for transportation and/or storage, it is Our responsibility to deliver them to You,
or produce them for Your collection, undamaged. Again, by “undamaged” we mean
in the same condition as they were in immediately prior to being packed/ made ready
for transportation or storage.
4.3 If We fail to discharge the responsibilities identified in clause 4.1 and 4.2, We will,
subject to the provisions of clauses 9, 11 and 12, be liable under this agreement to
compensate You for such failure.
4.4 We will not be liable to compensate You where clauses 2.2, 3.2, 5.2 and 5.3 apply
unless loss or damage occurred as a result of negligence or breach of contract on Our
part.
4.5 If You do not provide Us with a declaration of value of Your goods, or if You do not
require us to accept standard liability pursuant to clause 9.1 We will not be liable to
You for failure to discharge the responsibilities identified in clause 4.1 and 4.2, unless
that failure was caused by negligence or breach of contract on Our part.
4.6 The amount of Our liability under this clause shall be determined in accordance with
clauses 9 and 11.
5. Goods not to be submitted for removal or storage
5.1 Unless previously agreed in writing by a director or other authorised company
representative, the following items must not be submitted for removal or storage and
will under no circumstances be moved or stored by us. The items listed under 5.1.1
below may present risks to health and safety and of fire. Items listed under 5.1.2 to
5.1.7 below carry other risks and You should make Your own arrangements for their
transport and storage.
5.1.1 Potentially dangerous, damaging or explosive items, including gas bottles,
aerosols, paints, firearms, fuels, oils and ammunition.
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5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds,
securities, mobile telephones, portable media and computing devices, stamps,
coins, or goods or collections of any similar kind.
5.1.3 Goods likely to encourage vermin or other pests or to cause infestation or
contamination.
5.1.4 Goods, which in Our opinion are hazardous to health, dirty or unhygienic or
likely to attract vermin or pests. We may refuse such goods without liability to
You.
5.1.5 Perishable items and/or those requiring a controlled environment.
5.1.6 Any animals, birds fish reptiles or plants.
5.1.7 Goods which require special licence or government permission for export or
import.
5.1.8 Under no circumstances will prohibited or stolen goods, drugs or pornographic
material be moved or stored by Us.
5.2 If We do agree to remove such goods, We will not accept liability for loss or damage
unless We are negligent or in breach of contract, in which case all these conditions
will apply.
5.3 If You submit such goods without our knowledge We will make them available for
Your collection and if You do not collect them within a reasonable time We may apply
for an appropriate court order to dispose of any such goods found in the consignment.
You will pay to Us any charges, expenses, damages, legal costs or penalties incurred
by Us disposing of the goods.
6. Ownership of the goods
6.1 By entering into this Agreement, You guarantee that:
6.1.1 The goods to be removed and/or stored are Your own property, or the goods
are Your property free of any legal charge; or
6.1.2 You have the full authority of the owner or anyone having a legal interest in
the goods to enter into this Agreement and You have made the owner fully
aware of these terms and conditions prior to entering into this Agreement and
that they have agreed to them.
6.1.3 If at any time following the implementation of this agreement to its
termination another person has or obtains an interest in the goods You must
advise Us of their name and address in writing immediately.
6.1.4 You will provide a full indemnity and pay Us in respect of any claim for
damages and/or costs brought against Us if either statement made in 6.1.1
or 6.1.2 is untrue.
6.1.5 If You wish to transfer responsibility of this Agreement to a third party You
must advise Us in writing giving Us their full name and address. We will issue
a new agreement to them. Our Agreement with You will remain in force until
We have received a signed agreement from the third party.
7. Charges if You postpone or cancel the removal
7.1. If You postpone or cancel this Agreement, We reserve the right to charge you a
postponement or cancellation fee according to how much notice is given as set out
below at 7.1.1 – 7.1.4. We charge these fees based on an assessment of losses we
have incurred as a result of You cancelling or postponing the removal. Examples of
the types of loss We might incur are: administration/back office costs, being unable
to re-fill a removal slot with another customer’s work, or engaging employees to work
for your booked removal. “Working days” refer to the normal working week of Monday
to Friday and excludes weekends and Public Holidays.
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7.1.1 More than 10 working days before the removal was due to start: No charge.
7.1.2 Between 5 and 10 working days inclusive before the removal was due to start:
not more than 30% of the removal charge.
7.1.3 Less than 5 working days before the removal was due to start: not more than
60% of the removal charge.
7.1.4 Within 24 hours of the move taking place; not more than 75% of the removal
charge.
7.1.5 On the day the work starts or at any time after the work commences 100%
of Our charges.
7.2 Cancellation/Postponement Waiver
If offered, and paid for in advance of the commencement of the services, we agree
to waive the charges in Clauses 7.1.1, 7.1.2 & 7.1.3. Our agreement to waive the
charges is conditional upon Us receiving written notice of Your intention to
Cancel/Postpone no later than 17:00 hours on the preceding Working Day before
Services commence. The Cancellation/Postponement charge will entitle You to only
one Cancellation/Postponement.
8. Payment
8.1. Unless otherwise agreed by Us in writing, payment is required in full by cleared funds
at the time of booking the removal or storage period. In default of such payment We
reserve the right to refuse to commence removal or storage until such payment is
received.
8.2. In respect of all sums which are overdue to Us, We will charge interest on a daily
basis calculated at 4% per annum above the prevailing base rate for the time being
of the Bank of England.
9. Determination of amount of our liability for loss or damage
9.1. Standard Liability.
9.1.1 If You advise Us of the value of Your goods, prior to the work commencing
and subject to clause 3.1.1, the amount of Our liability to You in the event of
loss or damage to those goods in breach of clause 4 will be determined by
Clauses 9.1.2, 9.1.3, 9.1.5 and 11, up to a maximum liability of £25,000 in the
event of the total loss of the goods. We may agree to accept liability for a
higher amount, in which case We may make an additional charge.
9.1.2 In the event of loss of or damage to Your goods in breach of clause 4, Our
liability to You shall not exceed a sum equivalent to the cost of their repair or
replacement whichever is the smaller sum, taking into account the age and
condition of the goods immediately prior to their loss or damage, up to the
maximum liability of £25,000 referred to in clause 9.1.1 (unless We have
agreed a higher amount with You).
9.1.3 Where the lost or damaged item is part of a pair or set, our liability to You,
where it is assessed as the cost of replacement of that item, is to be assessed
as a sum equivalent to the cost of that item in isolation, not the cost of that
item as part of a pair or set.
9.1.4 In the event of our liability to you representing the full value of an item, we
may at Our option remove it as salvage. Where items are capable of repair
for a sum less than the replacement cost, taking into account the age and
condition, the repair cost will be Our maximum liability.
9.1.5 In the event of the loss of an owner packed container we will accept a
maximum liability of £100.
9.2 Limited Liability.
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9.2.1 If You have not provided Us with a written valuation prior to the work
commencing, or You do not require Us to apply the Standard Liability in clause
9.1, then Our liability to You will be determined in accordance with Clauses
9.1.3, 9.2.2 and 11.
9.2.2 In the event of loss of or damage to Your goods caused by Our negligence
or breach of contract, our liability to You shall not exceed £40 per item.
9.3 For goods destined to or received from a place outside the UK
9.3.1 We will only accept Standard Liability if You provide us with a valuation of
Your goods on the form which we provide. All other provisions of Clause 9.1
will apply.
9.3.2 We do not accept liability for loss of or damage to goods confiscated, seized,
removed or damaged by Customs Authorities or other Government Agencies
unless we have been negligent or in breach of contract.
9.3.3 We do not accept liability for loss of or damage to goods occurring in certain
overseas countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon,
Angola, Cambodia, Vietnam, N. Korea and Former States of the USSR, unless
We have been negligent or in breach of contract. This list is not exhaustive,
and we will advise You at the time of quotation if this exclusion applies.
9.3.4 Subject to clauses 9.1 and 9.2 above We will accept liability for loss or damage
only in the following circumstances:
(a) arising from our negligence or breach of contract whilst the goods are in
our physical possession, or
(b) whilst the goods are in the possession of others if the loss or damage is
established to have been caused by our failure to pack the goods to a
reasonable standard where we have been contracted to pack the goods that
are subject to the claim.
10. Damage to premises or property other than goods
10.1 Because third party contractors or others are frequently present at the time of
collection or delivery it is not always possible to establish who was responsible for
loss or damage. therefore our liability is limited as follows;
10.1.1 If we cause loss or damage to premises or property other than goods for
removal as a result of our negligence or breach of contract, our liability shall
be limited to making good the damaged area only.
10.1.2 If we cause damage as a result of moving goods under Your express
instruction, against our advice, and where moving the goods in the manner
instructed is likely to cause damage, we shall not be liable.
10.1.3 If we are responsible for causing damage to Your premises or to property
other than goods submitted for removal and/or storage, You must note this
on the worksheet or delivery receipt as soon as practically possible after the
damage occurs or is discovered or in any event within a reasonable time. This
is fundamental to the Agreement.
11. Exclusions of liability
11.1 In respect of Limited Liability, we will not be liable for loss of or damage to Your
goods as a result of fire or explosion howsoever that fire or explosion was caused,
unless we have been negligent or in breach of contract.
11.2 Unless we are negligent or in breach of contract (in which case our liability will be
limited under either Standard or Limited Liability as set out in Clause 9) we will not
be liable for any loss of, damage to, or failure to produce the following goods: –
11.2.1 Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or
Electronically held Data Records, Mobile Telephones
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11.2.2 Plants or goods likely to encourage moth vermin or other pests or to cause
infestation or contamination.
11.2.3 Perishable items and/or those requiring a controlled environment.
11.2.4 Loss of structural integrity of furniture constructed of particle board resulting
from crumbling of the board.
11.2.5 Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and
Metals, Money, Coins, Deeds, Mobile Telephones, Portable Media and
Computing Devices.
11.2.6 Any animals, birds or fish.
11.3 In respect of Standard Liability and Limited Liability, other than as a result of our
negligence or breach of contract we will not be liable for any loss of, damage to, or
failure to produce the goods if caused by any of the following circumstances:-
11.3.1 We shall not be liable for delays or failures to provide the services under this
Agreement as a result of war, invasion, acts of foreign enemies, hostilities
(whether war is declared or not), civil war, terrorism, rebellion and/or military
coup, Act of God, adverse weather, third party industrial action, re-scheduled
sailing, departure or arrival times, port congestion, or other such events
outside our reasonable control.
11.3.2 Loss or damage arising from ionising radiations or radioactive contamination.
11.3.3 Loss or damage arising from Chemical, Biological, Bio-chemical,
Electromagnetic Weapons and Cyber Attack.
11.3.4 We will not be liable for any loss or damage caused by Us or Our employees
or agents in circumstances where:
(a) there is no breach of this Agreement by Us or by any of Our employees
or agents
(b) such loss or damage is not a reasonably foreseeable result of any such
breach.
11.3.5 By normal wear and tear, natural or gradual deterioration, leakage or
evaporation or from perishable or unstable goods. This includes goods left
within furniture or appliances.
11.3.6 By vermin, moth, insects and similar infestation.
11.3.7 By cleaning, repairing or restoring unless we arranged for the work to be
carried out.
11.3.8 Changes to atmospheric conditions which results in mould, mildew, rusting,
tarnishing, corrosion, or gradual deterioration unless directly linked to ingress
of water caused by Our negligence or breach of contract.
11.3.9 For any goods in wardrobes, drawers or appliances, or in a package, bundle,
carton, case or other container not both packed and unpacked by us.
11.3.10 Loss of or damage to china, glassware and fragile items unless they have
been both professionally packed and unpacked by Us or our Subcontractor.
In the event of an accident involving an owner packed container where
damage would have occurred irrespective of the quality of the packing, then
Our maximum liability is limited to £100 for the entire contents of the box or
the actual value of the damaged items (taking into account the items age
and condition at the time of loss or damage) whichever is less.
11.3.11 For electrical or mechanical derangement to any appliance, instrument,
clock, computer or other equipment unless there is evidence of related
external damage.
11.3.12 Loss or damage of motor vehicles caused by scratching, denting and marring
unless You obtain from us a pre-collection condition report.
11.3.13 Loss or damage to a vehicle whilst being driven or for the purpose of being
driven under its own power other than for the purpose of loading onto or
BAR Model Terms & Conditions – Liability version OCTOBER 2019
unloading from the carrying conveyance or container. Loss or damage
sustained by accessories and removable items unless lost with the vehicle
11.3.14 For any goods which have a pre-existing defect or are inherently defective.
11.3.15 For items referred to in Clause 5
11.4 No employee of Ours shall be separately liable to You for any loss, damage, misdelivery, errors or omissions under the terms of this Agreement.
11.5 Our liability will cease upon handing over goods from our warehouse or upon
completion of delivery (see Clause 12.1 below).
12. Time limit for claims
12.1 If You or Your authorised representative collect the goods, We must be notified in
writing of any loss or damage at the time the goods are handed to You or Your agent
otherwise we shall not be liable.
12.2 Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage
to the goods unless a claim is notified to us, or to our agent or the company carrying
out the collection or delivery of the goods on our behalf. This must be in writing as
soon as such loss or damage is discovered (or with reasonable diligence ought to
have been discovered) and in any event in detail within seven (7) days of delivery of
the goods by us, in order for us to properly investigate the claim. We may agree to
extend this time limit upon receipt of Your written request provided such request is
received within seven (7) days of delivery. Consent to such a request will not be
unreasonably withheld.
13. Delays in transit
13.1 Other than by reason of our negligence or breach of contract, we will not be liable
for delays in transit.
13.2 If through no fault of ours we are unable to deliver Your goods, we will take them
into store. The Agreement will then be fulfilled and any additional service(s),
including storage and delivery, will be at Your expense.
13.3 Any transit times quoted by Us are estimated and based upon information
known to Us at the time. Transit times may vary due to a number of factors
outside Our control including but not limited to changes in sailing or
departure dates made by the freight/shipping company, changes in the
routes used by the freight/shipping company and port congestion. We will
advise You of any material changes to the transit times as soon as We
become aware. We will not be liable for any loss or damage incurred by
You as a result of delays in transit time unless directly attributable to Our
negligence or breach of contract
14. Our Right to Hold the Goods (lien)
“Lien” is the legal right of the remover to hold goods until the customer has paid all
outstanding charges.
We shall have a right to withhold and ultimately dispose of some or all of the goods
if You fail to pay the charges and any other payments due under this or any other
Agreement. (See also Clause 23). These include any charges that We have paid out
on Your behalf. While We hold the goods You will be liable to pay all storage charges
and other costs (including legal costs) incurred by Us in recovering Our charges and
applying Our right of lien. These terms and conditions shall continue to apply.
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15. Disputes
If there is a dispute arising from this Agreement, which cannot be resolved, either
party may refer it to the low cost independent Alternative Dispute Resolution (ADR)
scheme provided by the British Association of Removers (BAR). Under this scheme,
the case will be determined by an accredited independent ADR organisation. Recourse
to the independent ADR scheme is subject to certain limits, current details of which
are available upon request from BAR, Tel: 01923 699486, Fax: 01923 699481, Email:
consumer.affairs@bar.co.uk. ADR does not prejudice Your right to commence court
proceedings.
16. Our right to sub-contract the work
16.1 We reserve the right to sub-contract some or all of the work.
16.2 If We sub-contract, then these conditions will still apply.
17. Route and method
17.1 We have the right to choose the method and route by which to carry out the work
and the location in respect of storage.
17.2 Unless it has been specifically agreed otherwise in writing in Our Quotation, other
space/volume/capacity on Our vehicles and/or the container may be utilised for
consignments of other customers.
18. Advice and information for International Removals
We will use our reasonable endeavours to provide You with up to date information to
assist You with the import/export of Your goods. Information on such matters as
national or regional laws and regulations which are subject to change and
interpretation at any time is provided in good faith and is based upon existing known
circumstances. It is Your responsibility to seek appropriate advice to verify the
accuracy of any information provided.
19. Applicable law
Any dispute between us will be governed by the non-exclusive law and jurisdiction of
the English or Scottish Courts. If you currently reside or are moving to a place outside
the jurisdiction of the courts of the United Kingdom, alternative laws or jurisdiction of
local courts may apply subject to our written agreement prior to the work or services
commencing.
20. Your forwarding address
20.1 If You instruct Us to store Your goods, You must provide a correct and up to date
address and telephone number and notify Us if it changes. All correspondence and
notices will be considered to have been received by You seven days after sending it
by first class post to Your last address recorded by Us.
20.2 If You do not provide an address and/or do not respond to Our correspondence or
notices, We may publish such notices in a public newspaper in the area to or from
which the goods were removed. Such notice will be considered to have been received
by You seven days after the publication date of the newspaper.
Note: If We are unable to contact You, We will charge You any costs incurred in
establishing Your whereabouts.
21. List of goods (inventory) or receipt
Where We produce a list of Your goods (inventory) or a receipt and send it to You, it
will be accepted as accurate unless You write to us within 10 days of the date of our
sending, or a reasonable period agreed between us, notifying Us of any errors or
omissions.
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22. Revision of storage charges
We review our storage charges periodically. You will be given 30 days’ notice in
writing of any increases.
23. Our right to Sell or dispose of the Goods
If payment of our charges relating to Your goods is in arrears, and on giving You
three months’ notice, We are entitled to require You to remove Your goods from Our
custody and pay all money due to Us. If You fail to pay all outstanding amounts due
to Us, We may sell or dispose of some or all of the goods without further notice. The
cost of the sale or disposal will be charged to You. The net proceeds will be credited
to Your account and any eventual surplus will be paid to You without interest. If the
full amount due is not received, We may seek to recover the balance from You.
24. Termination
If payments are up to date, We will not end this contract except by giving You three
months notice in writing. If You wish to terminate Your storage contract, You must
give us at least 10 working days’ notice (working days are defined in Clause 7 above).
If We can release the goods earlier, we will do so, provided that Your account is paid
up to date. Charges for storage are payable to the date when the notice should have
taken effect.
© Liability Terms – Copyright of The British Association of Removers Limited 2019; these
contract conditions for use only by firms having permission